Measuring what counts

It is a dark day when Richard realises that he is not cut out for a career as a quantity surveyor. No job, no prospects, no idea of what he wants to do, years of investment in training wasted. When an opportunity to train as audiologist presents itself, Richard realises that what he wants is to help people. That is the beginning of the shift from quantity to quality, from counting what can be easily measured to measuring what really counts.

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