Sometimes, those trying to facilitate and drive safety and quality improvement can feel like outsiders. Working in partnership with other professionals provides Claire with an effective strategy for engagement and great personal satisfaction.

There must always be a balance in risk assessment that is informed by the needs of the patient, not simply the potential liability of the organisation.

All professions develop their own phraseology, their own argot, often as an attempt at clarity and consistency of terminology when communicating with a client. However, what is clear and accepted language to a professional may not carry the same meanings to a client, leaving room for misunderstanding and possible safety issues.

To what extent are patient observations therapeutic, and do they promote patient safety?