The hospital that didn't listen

Francis Biard


When Francis attempts to provide feedback on a potential safety issue to a hospital, he meets a system that cannot, or will not, respond until he has raised a formal complaint. His experience of other organisations is that they are more responsive to feedback., and he questions whether this lack of response is an indicator of an inability to manage complaints effectively.

You need Flash to play the stories
 


©2018 Pilgrim Projects Ltd. Updated 11/06/2018.
"Patient Voices" and the Patient Voices logo are Pilgrim Projects Ltd.
Disclaimer and acceptable use policy