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Can you hear what I say?

Marsha McAdam

Marsha really appreciates being listened to. When Marsha goes into hospital to be treated for her heart condition, staff listen and she receives good treatment. When she goes into hospital for her mental health condition, however, it's a different story. Marsha reflects on how much difference it makes when staff do take the time to listen - and hear what patients and service users are saying.

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