A lick and a promise

Stacey's relationship with her nan is loving and caring, and forms the basis of her belief in how she should care for the patients on her ward. Staffing issues mean that she is reduced to giving them 'a lick and a promise' or grabbing a bag of crisps for lunch, rather than having the time to ensure the care they receive is what she wants to deliver. Only the placing of the ward on special measures and the arrival of a new manager provide a way back to being able to care as she feels she should.