Change

As a person in good health who has managed to avoid hospitals for 64 years, Nigel's experience of A&E is not likely to encourage him to return in a hurry. Insufficient and inconsistent pain relief, poor communication, unresponsive staff and long delays contributed to the unsatisfactory experience. Not wishing to make a formal complaint, Nigel reflects on what needs to change in order for staff to work more constructively - and compassionately -with patients.